Shipping Flow Chart

Here is the process of our shipping services:




(Click to enlarge the picture)

Knowledge Box- Pallet

When we receive your boxes, our warehouse staffs will put your boxes onto the pallet and pack it properly with stretch wrap.




Why is the above step needed? Listed below are the reasons:


Pallet

A pallet is a flat transport structure that supports goods in a stable fashion while being lifted by a forklift or other jacking device.



For your personal boxes, we use the classic wooden pallet with length 48" and width 40". If you want to ship some belongings such as bed or couch, then we will customize a different size of pallet for you. Every pallet could be placed with certain volume of boxes, depending on the size of boxes. If you have a lot of boxes to ship, more then one pallet might be needed.



Stretch Wrap

Stretch Wrap is a highly stretchable plastic film that is used to wrap around items. The elastic recovery keeps the items tightly bound. The purpose of using stretch wrap is to enhance stability of your boxes. Making sure your boxes stay on the pallet is an important consideration in our services.


After wrapping around your boxes, we will measure the dimension and then calculate the actual CBM. That is why we suggested that you use the same size of boxs to avoid the difference between estimated and actual CBM calculation.




Frequently Asked Questions




@ What type of services does Scanwell provide?

We have 4 types of services listed as below:

(1) Door to Door (DD)We pick up your boxes at your house and deliver to your destination address. For the U.S.A pick-up, please put your boxes at the front door in the first floor. For the destination delivery, we provide in door delivery services.

(2) Door to Port (DP) We pick up your boxes at your house and deliver to your destination address. For the U.S.A pick-up, please put your boxes at the front door in the first floor. Upon your boxes arrival, we will help you do the Customs clearance. After all Customs clearance process, you need to pick up your boxes by yourself at the port.

(3) Port to Door (PD) You send your boxes directly to our warehouse located in San Bruno, California. We will deliver your boxes to your destination address. For the destination delivery, we provide in door delivery services.

(4) Port to Port (PP)You send your boxes directly to our warehouse located in San Bruno, California. Upon your boxes arrival, we will help you do the Customs clearance. After all Customs clearance process, you need to pick up your boxes by yourself at the port.


@ How to get a quote?

Please send us an E-mail or call us to let us know you need our services. We will mail you a quotation form. You could also download the form here!!

Upon receiving your quotation form, we will give you a quote as soon as possible.

Please mail your inquiry to Tinachen@scanwell.com
Tel:650-737-0733


@ How many boxes should I ship to get the best price?

Ocean shipment has its minimum charges, i.e., at least 1 CBM, Customs, Repacking, Documentation charges,...etc. Therefore, if the volume increases, average cost per box would be lower. In other words, if based on 24' X 20' X 18' size boxes,total price of 1~3 boxes is same as 5~8 boxes.





Therefore, we would recommend that you ship with your friends. More boxes, less average cost per box.




@ Do you provide boxes?

YES !! we do provide boxes. You can come and pick it up from our office ( 400 Oyster Point Suit 135 Blvd, South San Francisco, CA 94080) or get it online from U-Line, whichever is more convient for you. We could accept any size of boxes. However, we strongly recommend that you use the same size boxes, then you could get the estimated price more precisely. If you want to buy boxes, we suggest buying 24'x 20'x 18' size box.
Note:
  • We will reinburse you $4.00/Box if you come and pick it up at our office.
  • We will reinburse you $3.50/Box if you order it yourself online.
For a more detailed information about Boxes Click HERE

@ Would actual price be different from the estimated price?

Yes. The final price would be based on actual CBM measured in our warehouse. That is why we recommend using same size boxes to get the price more precisely.
Click HERE for complete price list.

@ Do I need to do the Customs clearance or the related documentation?

No matter what types of service you chose (DD/DP/PD/PP), we will help you do the Customs clearance and the related documentation.


@ Do I need to pay any additional charges in the destination?

No. You don't need to pay any additional charges in the destination. Our price includes all.


@ How to pay?

We accept cash and check. You could either stop by our office to make a payment or mail the check to us. If you want to write the check, please write the title as Scanwell Logistics (SFO), Inc. and mail the check to our SFO office located at South San Francisco, CA.

Scanwell Logistics (SFO), Inc.

400 Oyster Point Blvd. Suite 135
South San Francisco, CA 94080


@ Where is your warehouse location?

Our warehouse is located at San Bruno, CA

Address: 1065 Sneath Lane, San Bruno, CA 94066

We welcome you to send your boxes directly to our warehouse. This would help you save the local pick-up charge in U.S.A.




Document Instruction- Shipper's Export Declaration

Shipper's Export Declaration is usful for the export in the U.S.A. If you need to ship your personal boxes from other country to U.S.A, you don't need to fill out this form then.




To fill out the form, you could simply follow the below instruction:

(Click to enlarge)


1. Origin Information: Fill out the shipper's name and address.

2. Destination Information: Fill out the consignee's name and address.

3. Put your signature on it.

4. Write the date you fill out the document.








Document Instruction- Packing List



Packing List is very important for the Customs clearance, therefore, please fill out this docuement as detail as you could.


To fill out the document, you could simply follow the below instruction:

(click to enlarge)


1. Fill out your name, it must be same as your name shown in the passport.

2. Enter the date you fill out the packing list.

3. Origin Information: Fill out the shipper's name, address, telephone number, and email address.

4. Destination Information: Fill out the consignee's name, address, telephone number, and email address.

5. Bill Information: Fill out the person who pay the bill, his/her address, his/her telephone number, and email address. (could be same as the destination information).

6. Box number: Fill out the box number. Box 1, Box 2, Box 3...., and so on.

7. Box Description: Fill out the content of each box. Please describe as clear as you can!!







Document Instruction- Commercial Invoice



Commercial Invoice is for the Customs clearance purpose.




You could simply follow the steps below:
(click to enlarge)


1. Fill out your name, it must be same as your name shown in the passport.

2. Enter the date you fill out the commercial invoice.

3. Origin Information: Fill out the shipper's name, address, telephone number, and email address.

4. Destination Information: Fill out the consignee's name, address, telephone number, and email address.

5. Bill Information: Fill out the person who pay the bill, his/her address, his/her telephone number, and email address. (could be same as the destination information).








Document Instruction- Box Label

When packing your boxes, please fill out the box labels and paste them on each box. This step will not only provide the Customs clear box information, but also help you to organize your own stuff.





You could simply follow the steps below:

(click to enlarge)




1. Fill out your name, address, and telephone number in the U.S.A


2. Fill out your name, address, and telephone number of the destination.


3. Beiefly describe your box 1 content.
(if the Box Label is 2, then beiefly describe your box 2 content)


4. When you finish, just cut the paper into two pages and then paste each box label on the boxes.





You could download Box Label here!!