Once you decide to use our services, you need to prepare the following documents and send them back to us:
(a) Copy of Passport - information page
(b) Copy of Freight Ticket- could be E-ticket
(c) Packing List- [instruction]
(d) Commercial Invoice- [instruction]
(e) Shipper's Export Declaration- [instruction]
Box Label
You also need to place the box numbers on your boxes. If you have 10 boxes to ship, then you need to place number from 1 to 10 and your destination address on each box. We have provided the Box Label sheet to download here for your convenience.
Non-allowable Items
Please noted that all items in your boxes should be personal use only and can't be used for the commerical purpose. Hazardous materials which are flammable, corrosive or explosive (such as fireworks, poisons, chemistry sets, and acids), and perishable items (such as frozen food, opened food products, and refrigerated food) are not allowed to be shipped. For safey purposes, we also suggest that personal or sentimental items, such as cash, traveler's check, jewelry, financial documents, and stocks/bonds, should be carried with you rather than being packed in your boxes.
Fragile and Special Items
If your item is fragile or need special care when moving, please notify us in advance. You could put the Fragile Label and/or This Side Up Label on the boxes.
You could download "This Side Up" label here.
You could download "Fragile" label here.
Ocean Transit Time
The ocean transit time for your shippment is about 3 to 4 weeks, depending on the destination. Every Friday 10:00am is our warehouse Cut off time. If we receive your boxes before cut off time, we will arrange the shippment next week. We will let you know when the shipment is on board and when will it arrive at your destination.
Destination Delivery
Once your boxes arrive the destination, our local office will contact you and arrange the home delivery (if you choose "-to Door" Shipment) or pick-up time (if you choose "-to Port" Shipment). Bascially, we deliver your boxes within two days after Customs clearance. If we can't contact you or you are not available for the delivery, we will charge addtional storage fee.
